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Support Options

These support options are for Shelly's approved clients only.
Shelly is no longer taking on any new clients.

​Business Hours

Tech Support

  • Mon - Fri 9am-5pm EST

  • Free and Paid Support Options Available

  • Emergent and Non-Emergent

​After Business Hours

Tech Support​​​

  • Available Nights, Weekends, & Holidays
  • Paid Support Only
  • Emergencies Only

​​​Assistance From Shelly

  • Accounting Questions

  • Consulting Appointments

  • Help with Bank Recs, Fix/Create Transactions, Clean Ups, Reviews, Sales Tax, etc. 

​​​NON EMERGENCIES

  • Update Software

  • Upgrade Software

  • Training Requests

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​EMERGENCIES

  • Can't Access QuickBooks

  • Can't Make a Sale

  • Can't Take a Payment

​​Sales/Subscriptions

  • Subscription Questions

  • Renewal Questions

  • Other Sales Questions

​​​License Management ​

  • Add/Remove Users

  • Update Payment Info

  • License Questions

Shelly's Office Hours
Wednesdays
8:30AM-5:00PM EST

Bianchi Tech Hours
Monday-Friday
9:00AM-5:00PM EST

Emergency Tech Hours 
Nights, Weekends
and Holidays

*All Bianchi support is chargeable. The Bianchi Tech Team is for clients only - you must be added to the "Approved"  list to take advantage of this support. 

Support Details

When to Reach Out To: SHELLY

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Non-Emergent

- Consulting appointments

- Accounting questions

- QuickBooks license and subscription questions

- Updating your payment information

- Changes to your software subscription (add/remove users, increase/decrease level, etc.)

 

Available: Wednesday 9am-5pm EST

Contact: Email Shelly@BianchiConsultants.com | Call (607) 218-1132 | Schedule an appointment

Cost: $160/hour (billed in 15-minute increments)

 

Emergent

- Non-technical issues that involve your license/subscription

- Cannot wait until Wednesday for Shelly to respond (non-technical)

 

Available: As needed, based on urgency

Contact: Call (607) 218-1132 and leave a voicemail stating urgency of request

Cost: $160/hour (billed in 15-minute increments)

 

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When to Reach Out To: BIANCHI TECH Provided by iPOS (Individual Point of Sale)

*Bianchi Tech time is billed by Shelly as always

**As an active client, your company will be automatically added to iPOS Zendesk ticketing system. You will receive an email confirmation to create a login for submitting/tracking your support tickets. You do not have to create an account if you prefer not to. For questions about your iPOS Zendesk account, please email Morgan@IndvidualPOS.com.

 

Non-Emergent

- When you prefer to work with Bianchi Tech

- When you don’t prefer to work with Intuit Direct for technical needs

- Update/upgrade software installations 

 

Available: Monday-Friday from 9am-5pm EST

Contact: Email helpdesk@individualpos.com | Call (570) 906-8598 Option 3 

Cost: $160/hour (billed in 15-minute increments)

 

Emergent

- QuickBooks Pro, Premier, Enterprise or Point of Sale

- You can't access your software

- You can’t make a sale

- You can’t take a payment

- You can’t perform a physical inventory count or get scanners to connect

 

Available: Business hours, nights, weekends, and holidays

Contact: Email helpdesk@individualpos.com | Call (570) 906-8598 Option 3 

Cost: Business Hours: $160/hour | Nights/Weekends: $240/hour | Holidays: $320/hour

 

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When to Reach Out To: INTUIT DIRECT

 

- Intuit Account Issues

- When you don’t want to pay for support from Shelly or Bianchi Tech Team

- When you can’t reach Shelly and it is an account/non-technical issue

- Intuit QuickBooks Online issues

- Intuit QuickBooks Payroll issues

- Intuit QuickBooks Payments issues

 

Available: Varies by product, but typically Monday - Friday from 9am-9pm EST

Contact: Call (800) 446-8848 | Chat or Callback 

Cost: Subscription products include free support, all other products vary

 

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Where to Find: SUPPLIES

 

- For QuickBooks Compatible Checks, Deposit Slips, and More: 

Checks for Less

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