Helpful Links and Documents

Take advantage of these helpful resources. Everything from user guides to downloads!

Support Options

General Support for QuickBooks:

QuickBooks Online

QuickBooks Pro/Premier/Mac

QuickBooks Enterprise Solutions

QuickBooks Point of Sale Desktop

Phone…………………………………..........................................................................….(800) 446-8848

Web & Chat……….........................................................… https://quickbooks.intuit.com/learn-support/

QuickBooks Payroll Support

QuickBooks Payroll Support ……………….................................…..............………...(800) 446-8848

QuickBooks Merchant Service Resources

QuickBooks Merchant Service Support …………..…......................................……...(800) 446-8848

QuickBooks Merchant Service Center Online.............................…www.MerchantCenter.Intuit.com

QuickBooks Merchant Service Voice Authorizations………………...…………..….. (800) 228-1122

Bianchi Consultants Support

Shelly White – Senior Consultant………………………………………....................…. (607) 218-1132

Morgan Holl – General Assistance & Order Placement …………………....……...... (607) 218-1132

Bianchi Technical Support Team*..............………………………………………………(800) 708-4977

In-Product Support Options

Name: Bianchi Financial Software Consultants
Address: McGraw, NY, 13101, US
Telephone: (607) 218-1132
Price range: $

QuickBooks Desktop Financial

Click Help from the top menu
Click QuickBooks Desktop Help (or hit F1 on your keyboard)
From within the Have a Question box, click Contact Us at the bottom (you may need to scroll down if you don’t see the button).
Type a simple issue explanation (ex: Payroll Question, Multi-User Mode Issue, etc).
Click “Let’s Talk”
Get a call back or chat, if that option is available.
Complete the details based on your selection and submit.

QuickBooks Online Financial

Click the Help Icon in the upper righthand corner
Click Contact Us at the bottom of the screen
Type a simple issue explanation (ex: Report issue, How to...)
Click Continue
Choose how you want to connect from Chat, Callback, or Phone Number to call in
Complete the details based on your selection and submit.

TIP! Always get a case number, should you need to reference or escalate later on.

Not Sure Where to Start?

Call our office at (607) 218-1132 and we will direct you to the proper support channel!

After Hours?

Visit Intuit's primary support page and select your product.

Bianchi Office Hours

Monday-Thursday

8:30AM-5:00PM EST

Bianchi Tech Hours

Monday-Friday

8:00AM-5:00PM EST

*Bianchi support is a chargeable service. The Bianchi Tech Team is a dedicated line for our clients - you must be added to the "Approved" list to take advantage of this support.

**Most Intuit support is free to you as a customer. Should they present you with a support package, we encourage you to reach out to us to see if this is the most appropriate course of action for you.