Support Options

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General Support for QuickBooks:

 

QuickBooks Online

QuickBooks Pro/Premier/Mac

QuickBooks Enterprise Solutions

QuickBooks Point of Sale Desktop

 

Phone…………………………………..........................................................................….(800) 446-8848

Web & Chat……….........................................................… https://quickbooks.intuit.com/learn-support/

 

QuickBooks Payroll Support

QuickBooks Payroll Support ……………….................................…..............………...(800) 446-8848

QuickBooks Merchant Service Resources

QuickBooks Merchant Service Support …………..…......................................……...(800) 446-8848

QuickBooks Merchant Service Center Online.............................…www.MerchantCenter.Intuit.com

QuickBooks Merchant Service Voice Authorizations………………...…………..….. (800) 228-1122

Bianchi Consultants Support

Shelly White – Senior Consultant………………………………………....................…. (607) 218-1132

Bianchi Technical Support Team*..............………………………………………………(800) 708-4977

In-Product Support Options

QuickBooks Desktop Financial

  • Click Help from the top menu

  • Click QuickBooks Desktop Help (or hit F1 on your keyboard)

  • From within the Have a Question box, click Contact Us at the bottom (you may need to scroll down if you don’t see the button).

  • Type a simple issue explanation (ex: Payroll Question, Multi-User Mode Issue, etc).

  • Click “Let’s Talk”

  • Get a call back or chat, if that option is available. 

  • Complete the details based on your selection and submit.

QuickBooks Online Financial

  • Click the Help Icon in the upper righthand corner

  • Click Contact Us at the bottom of the screen

  • Type a simple issue explanation (ex: Report issue, How to...)

  • Click Continue

  • Choose how you want to connect from Chat, Callback, or Phone Number to call in

  • Complete the details based on your selection and submit.

TIP! Always get a case number, should you need to reference or escalate later on.

Not Sure Where to Start?

Call our office at (607) 218-1132 and we will direct you to the proper support channel!

After Hours? 

Visit Intuit's primary support page and select your product.

Bianchi Office Hours

Monday-Thursday

8:30AM-5:00PM EST

Bianchi Tech Hours

Monday-Friday

8:00AM-5:00PM EST

**Most Intuit support is free to you as a customer. Should they present you with a support package, we encourage you to reach out to us to see if this is the most appropriate course of action for you.